Google Apps Archives - Synergy Networks

So, you’ve made the move to Google Apps and something’s not working quite right.

Is it Google that’s down or a problem with your network or computer? While Google is certainly very reliable and redundant, they still run into problems where things aren’t working as expected. That said, with mail client software out of the picture (using native Google Mail interface), there are fewer potential links in the chain that can break. If your mail client (Outlook, Thunderbird) is not working, try logging on directly to the GMail interface. For all domains, you can simply go to www.gmail.com and enter your full e-mail address and password. If it’s working there but not in your mail client software, Google is not the problem.

The Google Apps Status DashBoard will always show the current status of Google Apps, identifying if there are problems with Google Apps and shows a history of outages.

Click the link below to see the current Google Apps Status DashBoard.

Google Apps Status DashBoard

Also, don’t forget about the Google Apps Toolbox for troubleshooting MX records, mail headers and other Google Apps issues. Link below.

Cloud Collaboration Questionnaire

The information requested below is needed for migrating to Google Apps and having it ahead of time will expedite the process of getting your domain(s) switched over as quickly as possible. This questionnaire can also be provided to you as a web form in order to securely submit the information requested to Synergy Networks. Feel free to contact us with any questions you may have.

Domain Name(s):

Existing Mail/Collaboration System (ie. Exchange, hosted pop3 accounts, etc.):

Domain (Registrar) Manager Account Login Information:

Web Hosting Service Provider (cPanel) Login Information:

First & Last Names + email address for each user:

Joe User – joe.user@mydomain.com
Mary User – mary.user@mydomain.com

Alternate names (optional) that can be accepted and forwarded to the above:

joe@ and juser@ should both forward to joe.user@
mary@ and muser@ should both forward to mary.user@

Group names that are forwarded to multiple persons (e.g. sales@, billing@, returns@, info@, etc.)

sales@ should forward to both joe.user@ and jane.user@

A valid address from above to catch all incorrectly addressed emails to this domain:

If no ‘catch-all’ address is used, the email will be bounced back to its sender. Recommend bouncing mis-addressed e-mails to minimize spam.

Users who will be using an email client (Outlook, Eudora, Outlook Express, etc.) on their computer:

The alternative is to use the Gmail web interface directly, which many people find to be more useful/flexible. Either method can be used exclusively or interchangeably.

jane.user@

Users who want their mobile phone configured with Google Apps and what type of devices they use:

Joe User has an Android phone
Jane User has an iPhone